Catch queue build-ups before customers leave
Draw queue zones on billing counters, token desks, and pickup windows. When length or estimated wait crosses your threshold, floor staff get a WhatsApp ping with a live clip — open another till before the walkout.
How does queue detection work?
Slinai monitors defined queue polygons on existing CCTV, estimates queue length and wait time from movement patterns, and fires alerts when thresholds are exceeded. Managers receive WhatsApp notifications with site name, counter ID, estimated wait, and clip link — optionally in Hindi or English.
What Queue detection & wait alerts delivers
Multi-counter monitoring
Track billing lanes, self-checkout clusters, and service desks in one view.
SLA breach alerts
Configurable wait-time and queue-length thresholds with quiet hours and escalation.
Historical wait analytics
Identify peak queue hours for roster planning and format redesign.
Ask about queue trends
Agentic AI answers 'Which hour had worst queues last week?' without manual report pulls.
Staffing correlation
Overlay roster data when integrated to spot understaffed dayparts.
Protect NPS at the billing moment
Long queues are the fastest way to lose a basket in Indian retail and QSR. Real-time alerts let supervisors redeploy staff or open express lanes while the customer is still in line — not after a negative Google review.
Works on existing overhead or pillar cameras; no special depth sensors required for standard checkout layouts.
Wait transparency for banks and campuses
Consumer service branches and university admin offices use the same queue models with token-desk polygons. Display optional public wait estimates on in-branch screens fed from Slinai APIs.
Explore further
Industries served, use case playbooks, and platform modules that connect with Queue detection & wait alerts.
Where teams use this
Outcome playbooks
Works best with
See Queue detection & wait alerts on your cameras
Tell us about your sites and we'll show what Slinai surfaces on the CCTV you already own.
Common questions
How is wait time estimated?
From queue length, average service time learned per site, and movement through the zone. Calibrated during go-live against spot checks.
Can alerts go to a store WhatsApp group?
Yes. Multiple recipients and groups are supported with per-site routing rules.
Does queue detection work in crowded festivals?
Density tuning handles high-traffic periods; we recommend seasonal recalibration for Diwali or sale events.
Talk to us — or see it live
Tell us about your sites and goals, and we'll show you exactly what Slinai surfaces on your existing cameras.
Book a live demo
A focused 30-minute session, tailored to your operation.
- Live walkthrough on footage like yours
- Your top use-cases mapped to detections
- Deployment plan for your cameras & sites
- Indicative pricing and ROI estimate
Or reach us directly