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Privacy Policy

Last updated: September 2026

This Privacy Policy explains how Slinai Technologies Pvt. Ltd. ("Slinai", "we", "us") handles personal data when you visit https://slinai.com, submit a contact or demo request, or use our agentic AI video analytics platform. It is written for India's Digital Personal Data Protection Act, 2023 (DPDP Act). Where we process data for customers on their cameras, the customer is typically the Data Fiduciary and Slinai acts as a Data Processor — see our Data Processing Agreement.

1. Who we are

Slinai Technologies Pvt. Ltd. is based in Bengaluru, India. We provide an agentic AI video analytics platform that runs on existing CCTV (IP cameras, NVR/DVR, RTSP/ONVIF) for operations, safety, loss prevention, and service quality. Contact: hello@slinai.com · +91-86587-40178 · Bengaluru, Karnataka, India.

2. Two processing contexts

Website and sales: when you browse this site or fill a form, we are the Data Fiduciary for that data (name, work email, phone, company, message).

Customer deployments: when a business uses Slinai on their cameras, that business decides the purpose of monitoring and is the Data Fiduciary for footage and related operational data. We process that data on their instructions as a Data Processor. Our product is designed around behavioural events and zone analytics — not facial recognition or biometric identity by default.

3. Information we collect (website)

  • Contact and demo forms: name, work email, phone, company, role, site/camera context, and the message you send.
  • Usage data: IP address, browser type, pages visited, approximate location derived from IP, and referral URL — collected via server logs and, on production, Google Analytics.
  • Cookies: strictly necessary cookies for the site to function, and analytics cookies on production builds. You can block non-essential cookies in your browser.
  • Communications: emails or WhatsApp messages you send us, and records needed to respond.

4. Information processed in the product

Depending on the deployment (cloud, edge, or hybrid) and the detections a customer enables, the platform may process live or recorded video, derived events (for example queue length, PPE flags, intrusion), clips attached to alerts, user account data for the customer's staff, and optional integrations such as POS or workforce systems.

We do not use customer video to train general-purpose public models. Customer footage is processed to provide the contracted detections, alerts, dashboards, and support. Facial recognition and biometric identification are not enabled by default.

5. How we use website data

  • Respond to enquiries, book demos, and provide the services you request.
  • Operate, secure, and improve the website.
  • Send service messages; marketing only where you have asked for updates or it is otherwise permitted.
  • Comply with law, prevent abuse, and protect our rights.

6. Legal basis (DPDP)

For website forms we rely on your request to be contacted (legitimate use / consent for the enquiry). For product processing we rely on the customer's contract with us and the customer's own lawful basis toward their staff and visitors (for example employment notice, workplace security, or other DPDP-permitted grounds). Customers are responsible for notices, signage, and employment disclosures at monitored sites.

7. Sharing

We do not sell personal data. We share it only with: infrastructure and analytics providers needed to run the site and platform (currently Google Cloud / Firebase for hosting and, on production, Google Analytics for the website); communications channels a customer configures (for example WhatsApp, email, Slack, Teams); professional advisers; and authorities when required by law. Sub-processors that handle customer video are described to customers on request and in the DPA.

8. Retention

Website enquiry records are kept as long as needed to handle the request and for a reasonable follow-up period, then deleted or archived under our sales-ops policy. Product video, clips, and events follow the retention the customer configures (and any legal hold they instruct). When a customer offboards, we delete or return processor data as set out in the DPA, unless law requires a longer hold.

9. Your rights

Depending on DPDP and other applicable law, you may request access, correction, erasure, nomination, and grievance redressal for personal data we hold as Data Fiduciary. To exercise rights, email us. We will respond within the timelines the DPDP Act requires. If we process your data only as a customer's processor (for example you appear in a store camera), please contact that business first — they control the footage.

10. Security and children

We use encryption in transit, access control, and audit logging as described on our Security page. No method of storage is perfectly secure. This website and the platform are for businesses, not for children under 18. We do not knowingly collect children's data via the marketing site.

11. International transfers

We offer India-region options for customer deployments. Website analytics and some support tools may process data on infrastructure outside India. We take contractual and technical steps appropriate to the transfer. Product residency choices are documented with each customer.

12. Changes and contact

We may update this policy; the date above will change. Material changes will be posted on this page. Questions or grievances: hello@slinai.com. See also Security, the Data Processing Agreement, and Terms.

Slinai Technologies Pvt. Ltd. · Bengaluru, India · hello@slinai.com

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